kt11 Privacy Policy

Registration and Identity Information

When you create an account on kt11, we collect the following information:

• Full name (as it appears on your ID)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Residential address
• Copy of national ID card or passport (for KYC verification)

Financial Information

To process transactions, we collect:

• Mobile number linked to bKash, Nagad, Rocket, or Upay account
• Bank account details (where applicable)
• Transaction history and amounts

We do not store full card numbers or CVV. All financial transactions are secured with SSL encryption.

Usage and Technical Information

To improve service quality and ensure security, we automatically collect:

• IP address and device identifier
• Browser type and operating system
• Page visit times, click patterns, and game history
• Login duration and session information
• Cookie and local storage data

Service Delivery and Account Management

kt11 uses your information to create and verify accounts, process deposits and withdrawals, activate bonuses and promotions, and accurately maintain gaming history.

Security and Fraud Prevention

We analyse information to ensure the security of users' accounts and funds. Automated systems are used to detect suspicious transactions, multiple accounts, or unauthorised access attempts.

Customer Support and Communication

Our 24/7 live chat support team may access your account and transaction information to help resolve your issues. We communicate by email regarding transaction confirmations, security alerts, and important policy changes.

Responsible Gaming Monitoring

kt11 monitors gaming behaviour to identify problematic patterns and impose limits where necessary. For more details, visit our Responsible Gaming page.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. kt11 uses cookies for the following reasons:

• Essential Cookies: To maintain login sessions and store security tokens
• Functional Cookies: To remember language preferences and UI settings
• Analytics Cookies: To understand user behaviour and improve service quality

Cookie Controls

You can reject or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some kt11 features from working correctly, particularly login and transactions.

We Do Not Sell Your Information

kt11 never sells, rents, or provides your personal information to third parties for marketing purposes. This is a fundamental principle of ours.

Limited Third-Party Disclosure

In certain specific cases we may share information with third parties:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive the information necessary to complete transactions
• Technology Services: Cloud hosting and cybersecurity partners operate under contractual confidentiality obligations
• Legal Requirements: Information may be disclosed in response to valid orders from competent authorities

Information for Game Providers

Game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming process a limited amount of session data to ensure game fairness and technical functionality. This data does not carry any personal identification.

Technical Safeguards

kt11 uses industry-standard security technology to keep your information safe:

• 256-bit SSL/TLS encryption — on all data transfers
• Encrypted database storage
• Two-factor authentication option
• Regular security audits and penetration testing
• DDoS protection and firewall measures

Organisational Safeguards

Alongside technology, we also follow institutional security practices:

• Only authorised personnel can access the information they need
• All staff are trained to comply with data privacy policies
• All agreements with third parties include strict confidentiality terms

In the Event of a Data Breach

If a data breach occurs, we will notify affected users by email as quickly as possible and take immediate steps to minimise harm.

Information for Active Accounts

While your account is active, we retain all registration and transaction information. This information is needed to provide services, resolve disputes, and meet legal requirements.

After Account Closure

After an account is closed, we may retain certain information for the following periods:

• Financial transaction records: for the period required by legal obligations
• KYC verification documents: for the period required to meet regulatory requirements
• Customer support communication history: for potential dispute resolution

Right to Access and Correction

You have the right to view any personal information we hold about you and to request corrections to inaccurate information. Such requests can be made via live chat or email.

Request for Data Deletion

You may request deletion of your personal information. However, certain information may be required to be retained due to legal and regulatory obligations. In such cases, we will provide you with a detailed explanation.

Opt-Out from Marketing Communications

If you do not wish to receive promotional emails or messages, you can request to opt out at any time via live chat or directly by email. It is not possible to stop sending important service-related messages.

Data Portability

You may request a copy of your personal information in a machine-readable format. Processing such a request typically takes up to 30 business days.

Age Restriction

kt11 is intended only for persons aged 21 or above. We do not knowingly collect any information from persons under the age of 21. We verify age at registration and confirm identity through the KYC process.

If an Underage Person Is Detected

If we become aware that someone under the age of 21 has created an account, we will immediately close that account and delete all collected information.

How Changes Are Communicated

If any significant changes are made to this Privacy Policy, we will:

• Send advance notice to your registered email address
• Display a special notice on the website
• Update the last-updated date at the top of this page

Minor changes (such as language clarifications or spelling corrections) may be made without prior notice.